(Hi, can I talk to Bjorn, Alex, Iuliana, Dorina…)
Hi, Bjorn... is on another line right now, maybe... I can help?
Missing parts
finalize order
make changes to order
question
different issue
Can I take a message?
date (being available for pickup)
we just wanted to see if you are ready or you need any changes
Awesome!
Any additions, anything else you would like to add to the order?
Any Parts or Accessories?
E.g. - lazy susan, shelves, knobs, handles, hinges, soft close, hardware, panels, fillers etc.
Awesome, so just to confirm, your order number ... for address .... is going to production and will be delivered on ....
Awesome, please call the customer service line at this number number @ 773... ... with any changes or issues.
Thank you
Thank you and feedback script
Hi, this is (name) with Marfa,
I’m calling about your project on address…. from a few weeks/months/last year
“Who?” Marfa, the cabinet manufacturer :) ...you know .. Skokie... Modern Flat Panel cabinets, great prices, amazing customer service, Alex Doroshko, Bjorn, Dorina ;)
Well first of all we just wanted to say I hope you guys are staying safe and sound during these difficult times AND ..We just wanted to briefly call to see…
(How is everything going with the Kitchen cabinets/bathroom vanities we had delivered there?)
(How was everything with install and delivery?)
(Were you missing any parts or wanted to order any additional accessories?)
“No” - ok no problem
“Yes I’m missing parts” - make a ticket
“Yes, What accessories can I get?” - I can email you an e-catalog to review all our accessories or I can have a product specialist give you a call, if you prefer?
(Will you be recommending Marfa cabinets to any of your clients or Friends and family?)
“Yes” Terrific! House
“No” Ok, what can we do better next time to gain back your recommendation?
(Will you be using Marfa again)?
Excellent! Do you know when you will be needing your next kitchen?
Yes- I will have a product specialist reach out. Do you prefer call or text?
No- Ok, what can we do better next time to gain back your business?
If you are satisfied with our product, we would be glad to receive a 5 star review from you. I sent you an email/a txt msg with the link, so are you able to fill it up right now?
-Yes - Great! We will appreciate it
-No - When can we expect to receive it
-I am busy/in the middle of smth - If you fill it up now, we will provide you with the free delivery on you next order
Any comments you want me to pass on to the team or were there any other questions that you may have?
If you need anything else or if there is anyone you may know that needs cabinets or vanities please do not hesitate to reach out either on the Main line @ 773…
Email at Info@marfacabinets.com
or by reaching out to your sales associate.
Our production facilities are open and have all colors in stock and are unaffected by any government closures. We are able to fill orders from design to delivery in as little as 2-4 weeks.
Thank you for choosing Marfa for your cabinet and vanity needs!
Missing Parts script
Marfa Cabinets, this is name..... how can I help you
You are missing parts.
Do you know what parts you're missing?
If you can read me the part numbers over the phone, I can put them into production right away.
Is that all?
Did you want to order anything else? Any other accessories?
“When can I have this by?”
I will get in touch with production right away, and I or someone will call you back by tomorrow to confirm.
Perfect,
I will put this request in and someone from production, I or someone will be calling back by tomorrow with an available date
Thank you
Awesome, I can help with that…
What is your name?
Have you ordered from us before?
Yes, no
If yes, pull up info in system
If no, add to system
Awesome, and where would you like me to send them to. address?
Awesome, do you want me to send them in your name or your company name.
I will put in the request, they should be sent out in the next day or so, you should be receiving them in the next week,
Reconfirm the phone #/address
Ok Got it, Thank you
Where are you *(located script)
Where are you located?
We are located in Skokie on 3426 W Touhy Ave, Skokie, IL 60076
intersection: Touhy & McCormick
Just behind Skokie commons.
Client question, Behind the Marianas, yes
Client question, Behind the X-sport fitness, yes
Are you guys open? YES! We are open!
Our production facilities are open and have all colors in stock and are unaffected by any government closures. We are able to fill orders from design to delivery in as little as 4-5 weeks.
What time is the showroom open?
Unfortunately, during this time our showroom is closed but I would be more than happy to schedule a virtual meeting with a product specialist or send you a catalog to review.
Lost/Never ordered
Hi Mr. >>>
This is >>> with Marfa Cabinets. How are you, staying safe?
You had a project on the address >>> that we had a chance to quote it for you, however we couldn't move forward with it for any reason.
So, let me ask you, do you have any other upcoming projects where our frameless European style cabinets might be a good fit for?
No, not at the moment - I understand, due to lockdown everything is on hold. Anyway Mr >>>
I will be more than happy to send you our E-catalog, so you have us on file. Our facility keeps producing cabinets for our clients, feel free to reach me whenever your next project is coming
Yes, I have a project - Great! Let me send you our E-catalog, take a look at our product and projects we have done and feel free to send me the layout. We will be more than happy to provide you with the free quote